Prices
All pricing on the website is inclusive of a 10% discount. This discount applies to all purchases paid within agreed trading terms. If payment is received by us more than 14 days after expiration of payment period, BRONROB may re-invoice the customer for the full amount. This is the price indicated on the invoice plus 10% after the payment terms discount is removed.
All wholesale prices are exclusive of Freight, GST and Handling. BRONROB reserves the right to change prices and product specification at any time without prior notice.
Wholesale prices are offered to companies who can substantiate they operate from retail premises or conduct an e-commerce or corporate gift business.
New Accounts
All new customers of BRONROB will commence on Pro-forma trading terms. Pro-forma orders must be paid in full prior to orders being processed. After this, at its sole discretion, BRONROB may provide credit terms of 14 days. BRONROB requires eligible customers to complete in full a "Customer Information Form”.
Terms of Credit
All invoices are due for payment in full within 14 days of dispatch and invoice, regardless of when goods were received by the customers. Payments can be made by cheque, electronic bank transfer or Credit Card.
All overdue accounts may be charged interest from the date of invoice at a rate of up to 18% per annum. Goods remain the property of BRONROB until all amounts are paid in full.
Minimum Orders
BRONROB reserves the right to vary its Minimum Order Quantity in terms of either a required number of units per item, or a total order value.
Credit Claims & Adjustments
All credit claims must be directed in writing to BRONROB within fourteen (14) days of receiving the goods. The claim must state the item code, reason for the claim, and provide a photograph of the item showing the damage, including the packaging if this was also damaged. BRONROB will at its sole discretion provide credit for an amount not exceeding our price of the damaged item. Credit Notes will be issued following acceptance of the claim. Payment of account balances must not be delayed whilst waiting for Credit Notes. At its own expense, BRONROB may also require the customer to return the disputed item to the company or to an Agent. In such cases, Credit Notes will only be issued after the return of the items.
Back Orders
"Out of Stock" items will be automatically "back ordered" unless otherwise advised by the customer in writing. Notification can be sent by email or fax and should include the invoice number and instruction on which back-ordered items should be cancelled. Standard freight charges apply to all back orders.
Stock Availability
Stock availability as shown in the website is based on current stock on hand. Availability is regularly updated, however it is possible that items may no longer be in stock between when an order is made and the order is picked for dispatch. In this case, the item may be placed as a backorder. If payment has already been made, BRONROB will refund the customer the cost of items it is unable to supply.
If an item is out of stock, BRONROB may advise on its website the expected date by when an item will become available. Such advice is an estimate only, and may be affected by supplier delays and shipping and clearance delays. BRONROB assumes no liability for any delay.
Limitation to Liability
BRONROB’s liability is limited to the price it supplies items to our customers. BRONROB assumes no liability for a customer’s loss of revenue because it was unable to supply an item on time, regardless of whether or not the item was indicated as available when ordered.
BRONROB does not accept liability for freight costs of damaged or missing items.
Delivery of Goods
Items are shipped by common carrier. It is the onus of the customer to check that all cartons are accounted for and delivered before signing for the delivery. A signed "Proof of Delivery" (POD) will be used to determine the delivery of an order. By signing the POD, the customer warrants receipt of all invoiced goods in proper condition. BRONROB will not be liable for any items later claimed by the customer not to have been received. If a customer is not satisfied with the condition in which goods are delivered, or notes a discrepancy in box quantity between the invoice and the POD, the onus is on the customer to record the issue on the POD before signing.
Freight Liability
BRONROB outsources delivery to national carriers and their on-forwarders. BRONROB liability is limited to the cost of the product only. Customers are required to pay freight regardless of missing or damaged items.
Customers are required to check that all items have been delivered in full and in good order before signing a delivery notice. Any discrepancies are to be noted on the delivery document and BRONROB must be promptly informed of such by the customer.
BRONROB accepts no liability for either the cost of freight and will only accept liability for the cost of the items that may go missing or are damaged in transit if the customer makes note of such on the delivery document. BRONROB accepts no liability whatsoever if the customer does not properly check and document deliveries.
The customer is required to pay all delivery costs, including excesses for example requiring freight companies to unpack deliveries, demurrage charges, redelivery of items, or breaking of pallets to facilitate off-loading. These costs will not be apparent to BRONROB at the time of invoicing, and will be invoiced at a later date when such information is known.
BRONROB Product Quality
The majority of BRONROB products are both handmade and hand finished. As a result individual pieces may have minor variations in colour, size and construction. These variations are an intrinsic part of the style and character of the BRONROB merchandise and should not be viewed as flaws. Similarly, there may be some differences in size, shape and colour between one delivery and another. Requests for claim or credit will therefore not be recognised on the basis of these product variations.
Product Information
All products displayed on the site are available direct from BRONROB. Product dimensions are shown for individual pieces. There may be small differences in measurement or interpretation of measurement in individual pieces. Product photographs are not necessarily to scale and product colours may vary from the received item.
Jurisdiction in Event of Legal Dispute
BRONROB’s Head Office and Distribution Centre is located in Sydney, NSW. In the event of legal dispute, the matter will be arbitrated or resolved by the court system and laws of New South Wales.
Acceptance of Terms & Conditions
In placing an order with BRONROB customers are deemed to have read, understood and accepted all of the above Terms & Conditions.
Director & Owner’s Guarantee
This Guarantee permits Cloud's Rest Pty Ltd ACN 625 696 406 (Trading as BRONROB) to seek payment from the Guarantor(s) for any debts unpaid by the Customer.
We recommend that you seek legal advice prior to signing this document so that your obligations as a Guarantor can be fully explained to you and your co-guarantors:
1. in consideration of BRONROB, at the request of the Guarantor(s) set out below, supplying in the future or continuing to supply the customer, now referred to as “the Debtor” with goods or services from time to time, the Guarantor:
(a) guarantees to BRONROB the punctual payment of all monies owing by the Debtor to BRONROB now or in the future for the supply of goods (Guaranteed Monies); and
(b) as a separate obligation, indemnifies BRONROB against any loss suffered by BRONROB because any agreement between BRONROB and the Debtor for the supply of goods is unenforceable or the Guaranteed Monies, in whole, or in part, are not recoverable from the Debtor or having been received, must be refunded; and
(c) as a further separate obligation, indemnifies BRONROB against any loss suffered by BRONROB because of any failure by the Debtor to punctually pay to BRONROB the Guaranteed Monies.
(d) as an additional obligation undertakes to pay any costs associated with action taken to collect on money that is owed by the Debtor and not paid within the specified terms of credit (30 days from invoice), plus also all interest charged on unpaid amounts (18% per annum from date of invoice).
2.1 the Guarantor’s obligations under this contract are unconditional, irrevocable, continuing and if there is more than one Guarantor, joint and several.
2.2 The Guarantor(s) hereby indemnifies BRONROB against all costs of enforcing this guarantee and indemnity.
3. Evidence of indebtedness
A document issued by BRONROB as to the amount owing by the Debtor on a specific day or the occurrence of a specific event (such as the invoice) will be binding on the Guarantor in the absence of manifest error. A judgment, order, award or document binding on the Debtor is also binding on the Guarantor.
Using the BRONROB Website
This is a "Trade Only" website designed for the information and use of registered wholesale and trade (designers, decorators, architects, event organizers etc) customers of BRONROB who resell our product to the end consumer.
After successfully registering for access with BRONROB "business customers" will be issued with a user name (their email address) and will be able to select their own password.
This information is confidential, not to be transferred to any other person, and is strictly reserved for the sole use of the business to whom it was issued. If it is established that a person other than the registered customer is making use of this information, BRONROB reserves the right to withdraw that customer’s user name and password. De-registered customers will be unable to access the website.
Your Account and Registration
Users of the BRONROB web site agree to:
- provide true, accurate, current and complete information about yourself (as customer/account holder and/or personal guarantor) as prompted by the web site’s registration form (such information being the "Registration Data"); and
- maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
In particular, to register you must provide your real name, ABN number and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or BRONROB has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, BRONROB has the right to suspend or terminate your account and refuse any future use of the web site.
Acceptance of Responsibility for Account Activities
In using the web site you assume responsibility for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Privacy
Your personal and company data is known to BRONROB will only be used by BRONROB which is not information within the public domain but for ongoing marketing purposes direct to you. The information will not be passed to any other company. If at any point you no longer wish to receive communication from BRONROB , please advise us by contacting Sales@bronrob.com.au
Acceptance of Terms & Conditions
In placing an order with BRONROB customers are deemed to have read, understood and accepted all of the above Terms & Conditions.
Copyright and Proprietary Notice
This site is owned and operated by BRONROB . Unless otherwise noted, all material including images, illustrations, designs, icons, photographs and written material that appear as part of this site are copyrights, trademarks and/or intellectual properties owned, controlled or licensed by or to BRONROB . You may download or copy the contents displayed on the site for your personal use only. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, and exploit in any way any of the contents. Modification of the materials or use of the materials for any purpose other than for personal use is a violation of BRONROB’s copyright and proprietary rights.
All rights reserved by BRONROB.